Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition as when you received it.

• Be unopened and unused.

• Have all original tags attached.

• Be in its original packaging.

• Be accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at info@infinityfaces.com.au.

Please do not send any items back before receiving approval from our team. Returns sent without prior authorisation will not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your item.

Approved returns should be sent to:

Infinity Faces
9 Alfa Drive
Upper Coomera, QLD 4209
Australia

If you have any questions about returns, please contact us at info@infinityfaces.com.au.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged or you have received the wrong product, please contact us immediately upon receipt so we can assess the issue and work towards a suitable resolution.

Please note that any damage to parcels must be reported within 7 days of delivery. Unfortunately, we cannot accept damage claims submitted after this period.

Exceptions & Non-Returnable Items

Due to the nature of our products, we have strict hygiene and quality control requirements.

Face and body paints cannot be returned or refunded once they have been opened, activated or used.

Our face and body paints have a shelf life of 4 years when unopened. Once the lid has been removed and the paint has been activated with water, the shelf life is reduced to between 6 and 18 months, depending on the product. Please refer to the individual product packaging for its specific shelf life.

We are unable to accept returns if:

• The product has been opened, touched or used, including contact with hands or other objects that may have caused smudging or contamination.

• The paint has been activated with water.

• The product has melted or deteriorated.

• The container or packaging has been damaged in a way that affects the product's quality, hygiene or resale condition.

• The item is otherwise no longer in a condition suitable for resale.

Unfortunately, sale items are also non-returnable.

Exchanges

If you would like to exchange an item for another product, the quickest and easiest option is to request a return for your original item (provided it meets our return eligibility requirements).

Once your return has been approved, you can place a separate order for the replacement item.

European Union – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

To be eligible, the item must be in the same condition as when you received it: unopened, unused, with all original tags attached and in its original packaging. You will also need to provide proof of purchase.

Refunds

Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved or declined.

If approved, your refund will automatically be processed to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@infinityfaces.com.au and we will be happy to assist.